Privacy Policy


FiloBlu Spa (hereafter ‘FiloBlu’) cares about protecting your personal data and respecting your privacy

This is how we do it:

 Our duty and your privacy: 

This information concerns you if you have filled in one of our forms, if you are visiting our website or if you have subscribed to our newsletter 


  • Who we are
  • Our responsibility
  • Your commitment
  • When and how we collect your personal data
  • The types of data we collect
  • Why we collect your data
  • What we mean by legal basis
  • How we process your data
  • Your choices and rights
  • Where we store your data
  • How long we will keep your data
  • Third parties who may process your data

Who we are:

In the management of your data, the data controller is FiloBlu Spa with a registered office in Santa Maria di Sala (VE), Via Caltana 116/c, tax code 04274870288, in the person of the pro-tempore legal representative. 

Our responsibility:

We inform you that your data will be lawfully processed in accordance with our decisions on the manner and purpose of processing.

Your commitment: 

We only ask you to read this policy carefully so that you are fully informed about how we process your personal data.

When and how we collect your personal data:

As soon as you interact with we start collecting data. This may be collected either through your specific communication or automatically when you use the website. 


This is how the collection happens:

Your identification data (name, surname, address and email) X
Website Navigation X
Use of X X


The types of data we collect: 

Contact details 

Your full name, e-mail address

Identifying data 

Your IP address, login information, browser type and version, time zone, types of plug-ins, geolocation information about where you might be, operating system and versions thereof, etc.

Data on the use of

Your navigation path within the site (Clickstream analysis), your views page loading and response times, download errors, navigation duration, behavior and other actions, etc. 

What about sensitive data? 

We do not collect any sensitive data about you (i.e. personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data, data concerning health or sexual life or sexual orientation).

Why do we collect your data?

We can only process your data for certain reasons and, in any case, always if there is a legal basis that allows us to do so

This is why we process your data:


The data are processed in order to send advertising material and newsletters, to carry out commercial information activities, by phone, SMS, e-mail, as well as by traditional means (e.g. sending of catalogues by paper mail), on FiloBlu’s promotional and commercial initiatives, to carry out market researches and surveys in order to survey customer satisfaction. In this case the legal basis is your consent.

What we mean by legal basis :


Is the authorization to process your personal data for a specific purpose.

You can change your mind whenever you want!

You can withdraw your consent at any time by sending us an e-mail to the following address:

If you decide to revoke your consent and there are no other reasons for us to process your personal data, we will end the processing. On the other hand, should another legal basis authorize us, we will continue the processing while always respecting your rights.

Legitimate interest

Processing of your data is possible on the basis of our legitimate interests or those of third parties, provided that they do not conflict with your rights and freedoms. Legitimate interests may concern:

  • collecting information from your behavior on our website and/or applications;
  • deliver, develop and improve our services;
  • allow us to improve, customize or modify our services and offers;
  • verify the effectiveness of our marketing campaigns;
  • improve data protection.

How we process your data

Data is processed mainly electronically

Your choices and your rights:

Your choices

You can choose not to share us  your data

In this case, you can continue to browse our site, but we will not be able to provide you with any services without your personal data.

You can disable cookies by changing your browser settings

You can block cookies by setting your browser to prevent them from being stored. You can also delete cookies directly from your browser settings. If you disable cookies, you can continue to browse our site, but some of our services may not function properly. Read more about our cookie policy.

Your rights

You can always exercise your rights by sending us an e-mail to the following address:

You have the right to access information about yourself 

This includes the right to ask us for further information about:

  •  the categories of data we process;
  • the purposes of processing;
  • the categories of possible recipients to whom the data may be disclosed;
  • the data retention period or, failing that, the criteria for determining that period;
  • other rights concerning the use of your data

We will provide you with the information within one month of your request, unless this would affect the rights and freedoms of others (e.g. the privacy of another person or intellectual property rights) or if there are legal obligations that prevent us from doing so. We will inform you if we are unable to comply with your request for such reasons.

You have the right to have your data corrected if inaccurate or out of date.

You have the right to have your personal data deleted (right to be forgotten)

You may, at any time, ask us to delete your personal data in our possession, if the storage of your personal data is no longer necessary for the purposes of processing

You have the right to transfer your data to another operator (data portability)

We will provide you with a copy of your data in an inter-operable format in case you wish to transfer it to another operator. In the event of your request and if technically possible, we will transfer your data directly to the new operator. We will not proceed with any transfer if the portability of your data also involves the disclosure of the personal data of other persons.

You have the right to object to the processing of your personal data made by us

You can always turn to the supervisory authority to bring your complaints. Before doing so, please contact us! We will be happy to solve any problems concerning the processing of your personal data.

We guarantee your rights even if we process your personal data on behalf of third parties

If we process your data on behalf of third parties, we guarantee that requests relating to the exercise of your rights will be forwarded to them without undue delay.

What level of security do we adopt to process your data?

We guarantee that your data is processed with the highest level of security: we have taken appropriate physical, IT and organizational measures to ensure the protection of your data. 

We must, however, remind you that:

  • You communicate your data to us at your own risk. We try our best but, unfortunately, at present there is no 100% secure data transmission.
  • You must always keep your username and password safe, you are the only one who knows them.
  • If you perceive that you have suffered a violation of your data, please contact us immediately at

Where is your data stored?

Your data is processed within the European Union and in other data facilities operated by the third parties identified below.

From the moment you provide us with your personal data, you also consent to its transfer, storage and processing by us.

Should we need to transfer and/or store your data outside the EU, you will be informed accordingly. Even in this case, we will take all appropriate measures to ensure maximum protection.

How long will we keep your data?

We will terminate active processing of your data within 12 months after your last use of the service. For promotional activities directed to you, which you can always ask us to stop, we will keep your data for a maximum of 24 months after your registration for the service

Third parties that may process your data:

In order to carry out our business we need to make use of third parties to host applications, communicate with customers, manage e-mails, etc. We assure you that this collaboration takes place with the best parties on the market that provide these types of services. We only share your data with them when it is necessary to ensure maximum functionality of our services and in accordance with the security measures and good practices described in this Privacy Policy.

For more information, please contact us at


Thank you!

Thank you for reading this information, which we have tried to make simple, clear and transparent. However, we are always trying to improve: if you have any suggestions, please email us at

This policy may change in the future: any changes will be communicated to you by e-mail, so that you have full control over your data.