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Omnichannel for growth

When a customer walks into a store and the desired product isn’t available — whether it’s a sold-out size, a missing colour, or simply an uncertain choice — it doesn’t have to mean a lost sale.
Save the Sale is the solution that enables brands to turn every interaction into an opportunity by integrating the online and in-store assortments. Through a dedicated tablet, customers can access the brand’s digital shop directly from the store, explore the full catalogue, and complete their purchase with the support of in-store staff.

The result is a seamless omnichannel experience, where the barriers between physical and digital retail disappear. The store becomes the first touchpoint in a borderless customer journey, offering endless shelves and new conversion opportunities – even when the physical product is not in stock. Data management is secure and compliant with current regulations, while human interaction remains at the centre of the experience. With Save the Sale, every store visit becomes a concrete opportunity to sell, build loyalty, and drive innovation.

Omnichannel for growth

Reputation and Customer Experience

In an ever-evolving digital landscape, delivering a seamless, enjoyable, and frictionless shopping experience is a key strategic lever for any brand to succeed. Alessia Tono, Head of Customer Experience at FiloBlu, shared with Trustpilot our integrated approach to customer experience and online reputation management. This vision goes far beyond traditional customer service, aiming to build lasting, value-driven relationships with consumers.

Partnering with a platform like Trustpilot allows us to amplify the voice of the customer, turning each review into a powerful tool for growth and brand credibility. Success stories such as those of Calzaturificio Frau and Antony Morato demonstrate the tangible impact of our method, with rapidly improved TrustScores and performance that exceeds industry benchmarks.

Reputation and Customer Experience

U.S. Tariffs and E-commerce

The regulatory uncertainty surrounding U.S. tariffs continues to create instability for brands operating in international e-commerce.

This evolving context impacts multiple areas: profit margins, pricing strategies, inventory management, logistics, and delivery times. To respond effectively, our E-commerce Management team has activated a structured, three-tiered action plan.

Analysis & Monitoring: we produce clear, actionable briefings on tariffs applied to the U.S. market, designed for immediate use and action. These are supported by brand-specific sell-out reports focused on online performance, correlations between price points and product origin, and ongoing regulatory monitoring in collaboration with external consultants and logistics partners.

Operational Optimization: we apply dynamic pricing strategies, review product assortments to ensure customs compliance, and support brands in managing inventory dedicated to the U.S. market. In addition, we’ve updated our data flows to align with the latest requirements from U.S. authorities.

Strategic Brand Support: we share best practices to safeguard margins and enhance “low-impact” product lines. Our work also includes value-added services, editorial content, and loyalty initiatives. When needed, we explore more efficient logistics models, such as triangulation and local fulfilment through U.S.-based partners.

U.S. Tariffs and E-commerce

Managing marketplaces to drive growth

As highlighted in our report ‘The key role of the Marketplace in a full-funnel strategy‘, the marketplace channel continues to be a strategic lever for brand growth. Successfully managing this channel today requires cross-functional managerial figures who can blend analytical, operational, and strategic skills. As explained by Filippo Quattrone, Head of Marketplace at FiloBlu, in an interview featured in the latest issue of Fashion, the Marketplace Manager acts as a true general manager dedicated to the channel — someone who can interpret sales and margin data, lead effective commercial negotiations, ensure high service standards in logistics, and collaborate seamlessly with both internal and external teams, from design to tech.

It is a complex and highly specialised role, requiring a deep understanding of the unique logic behind each platform, the ability to adapt business processes to meet marketplace standards, and the expertise to shape a coherent and targeted product offering. The ultimate goal is to maximise revenue while maintaining a healthy balance between profitability and brand positioning, through an optimised product catalogue, high-performing logistics, and a pricing strategy aligned with overall business objectives. In this context, building synergies between e-commerce and marketplace channels is essential to prevent overlap and to fully leverage every digital touchpoint.

Managing marketplaces to drive growth

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