Merchant of Record: Tax Management and Payments

We simplify daily operations, allowing the brand to focus on their business.

We handle the financial, administrative, fiscal, and logistical management of online orders on behalf of the brand, acting as the official point of contact for e-commerce transactions. We manage the warehouse, shipments, and returns to ensure a smooth and efficient shopping experience. A dedicated team optimizes sales, costs, and margins. This approach simplifies daily operations, allowing the brand to focus on growing the online business.

What we do

Tax and Regulatory Compliance Management

We ensure transaction compliance with local and international regulations, including tax laws, privacy policies, and payment standards. We automate invoicing, VAT, taxes, and duties, adapting processes to the specifications of each market. We manage bureaucratic obligations, such as EPR and customs requirements, ensuring continuous updates based on regulatory changes.

Transaction Management

We handle all transactions securely and efficiently, including payments, currency conversion, and refunds. We optimize payment methods to improve the user experience and financial management. We ensure fraud protection and financial flow control, ensuring quick and secure operations.

Sales Channel Management

We manage the online sales channel and provide customer service with a highly skilled e-commerce team, sales management, and customer experience expertise, ensuring targeted support and optimizing every phase of the online shopping process.

Technology Maintenance

We offer technology maintenance services for the e-commerce channel, ensuring the platform runs smoothly and providing timely interventions in case of technical issues. We continuously monitor and optimize the site to improve performance and keep it competitive.

In-house Logistical Infrastructure

We take care of every stage of the logistics process, from order collection to inventory management, shipping, and returns, with a strategic and practical approach supported by a proper logistical infrastructure distributed across various countries, including merchant and warehouse localization in the US and UK. We optimize the entire supply chain, ensuring efficiency at every step.

Global Expansion

We manage the online sales channel as a Merchant of Record (MoR), handling regulatory, fiscal compliance, customer service, and logistics in international markets. This facilitates rapid and efficient global expansion for businesses without needing to allocate internal resources to manage local complexities.

Experience and Expertise

You can rely on our experience and expertise to manage compliance, taxation, payments, customer service, and logistics securely and efficiently, optimizing processes and minimizing risks.

Tailored Projects

You can rely on our experience and expertise to manage compliance, taxation, payments, customer service, and logistics securely and efficiently, optimizing processes and minimizing risks.

Simplified Management

We manage the online sales channel, handling taxation, regulatory compliance, payments, customer service, and logistics, allowing businesses to focus on growing their digital business.

SANTONI

E-commerce Management / System Integration
Customer Experience / Merchant of Record

ICEBERG

E-commerce Development / E-commerce Management
Marketplace Management / System Integration
Customer Experience / Merchant of Record

RIVA

E-commerce Development / E-commerce Management
System Integration / Customer Experience
Merchant of Record

ALTRA RUNNING

Merchant of Record / E-commerce Development
E-commerce Management / Business Intelligence
System Integration / Customer Experience

FORTE_FORTE

Merchant of Record / E-commerce Management
Customer Experience / E-commerce Development
System Integration