Marketplace Management

We analyze the brand, product, or category presence, developing a strategic plan to achieve revenue and positioning objectives. We select the most suitable marketplaces and estimate channel potential. We define the open-to-buy and the preliminary channel P&L, creating a commercial calendar and an effective media plan to optimize results.

We manage the setup of technological flows for orders, payments, refunds, shipments, and returns with a multichannel approach, using advanced and customized technologies. We are integrated with 12 marketplace platforms, including fashion and general platforms, and are always ready to adapt to new market needs. Our system optimizes real-time inventory management, and we specialize in integration with external logistics providers to ensure efficient stock control.

We manage the opening and handling of Seller/Vendor Accounts, including additional services such as Brand Registry and setting up the Brand Page. We monitor account performance, respecting each marketplace's SLAs, and analyze sales trends such as revenue, conversions, stock turnover, and inventory monitoring. We also handle the optimization of advertising campaigns, ensuring effective marketing budget management on each platform.

We offer our clients the ability to activate sales channels in seller mode, allowing billing in any country. We don't just manage digital transactions but oversee the entire financial flow, from payments to refunds, ensuring security, transparency, and full regulatory compliance, both nationally and internationally. We also handle consumer inquiries related to orders and payments, providing professional and timely support.

We offer our clients a cutting-edge 3PL service, optimized for the timing and service levels required by different marketplaces. We manage storage and fulfillment activities with customized packaging based on each platform’s needs. Additionally, we provide clients with our courier codes for specific carriers, often required by marketplaces.

We streamline product offerings through preliminary analyses and gather the necessary materials (EAN, SKU, texts, descriptions, photos, and videos) according to platform guidelines. We create a personalized listing for each marketplace, differentiating the catalog by platform and country, and upload everything via optimized masterfiles for each market. We optimize the catalog according to platform-specific rules and analyze prices in comparison with competitors or third parties.